Returns-refunds-shipping

What is your returns and refunds policy?

At Supaloo, we know you’ll love our product—but if for any reason you’re not 100% satisfied, we’ve got your back!

We offer a 30-day money-back guarantee so you can try Supaloo risk-free. If it’s not the perfect fit for your bathroom routine, we’ll make it right.

How to Return Your Supaloo?

✅ You have 30 days from the date of delivery to return your Supaloo for a refund.
✅ Your item must be in its original condition (unused & with all parts included).
✅ Returns must be sent back in the original packaging to ensure it arrives safely.

✅ To start your return, email us at support@supaloo.com with your order number and we’ll guide you through the process.

How refunds works with Supaloo?

Once we receive your return and inspect it, we’ll process your refund.

Refunds are issued back to your original payment method within [7] business days.

Shipping costs (if any) are non-refundable.

How exchanges works with Supaloo?

Need a replacement? No problem! If your Supaloo arrives damaged or defective, contact us at support@supaloo.com, and we’ll send you a new one—free of charge.

What is your shipping policy

Where We Ship?

We proudly ship in Australia and UK! We will get Supaloo to your doorstep—quick, easy, and hassle-free.

Processing & Shipping Times

Orders are processed within 2 business days. Once shipped, estimated delivery times are:

United Kingdom: 2-4 business days and Australia: 2-4 business days. You’ll receive a tracking number via email as soon as your order is on the way!

Free Shipping & No Hidden Fees

We offer FREE standard shipping on all orders—no extra costs, no surprises.

If you need your Supaloo sooner, we also offer Express Shipping (for an additional fee) at checkout.

Lost, Delayed, or Stolen Packages

f your package is delayed, please check your tracking info first—sometimes carriers take a little extra time. If your package is marked as delivered but you haven’t received it, check with neighbors or your local post office. Still missing? Contact us at admin@supaloo.com, and we’ll do our best to help!

Address Changes & Order Modifications

Made a mistake on your shipping address? Let us know ASAP! If your order hasn’t been shipped yet, we can update it. If it’s already on its way, we might not be able to change it.

Returns & Refunds

We stand by our bidets! If you have any issues, we have a 30 day money back guarantee. check out our [Return Policy] for full details on refunds and exchanges.

Still have shipping questions? Hit us up at support@supaloo.com —we’re happy to help!

Where We Ship?

We proudly ship in Australia and UK! We will get Supaloo to your doorstep—quick, easy, and hassle-free.

Processing & Shipping Times

Orders are processed within 2 business days. Once shipped, estimated delivery times are: United Kingdom: 5-7 business days. Australia: 3-4 business days. You’ll receive a tracking number via email as soon as your order is on the way!

Free Shipping & No Hidden Fees

We offer FREE standard shipping on all orders—no extra costs, no surprises.

If you need your Supaloo sooner, we also offer Express Shipping (for an additional fee) at checkout.

Lost, Delayed, or Stolen Packages

f your package is delayed, please check your tracking info first—sometimes carriers take a little extra time. If your package is marked as delivered but you haven’t received it, check with neighbors or your local post office. Still missing? Contact us at support@supaloo.com, and we’ll do our best to help!

Address Changes & Order Modifications

Made a mistake on your shipping address? Let us know ASAP! If your order hasn’t been shipped yet, we can update it. If it’s already on its way, we might not be able to change it.

Returns & Refunds

We stand by our bidets! If you have any issues, we have a 30 day money back guarantee. check out our [Return Policy] for full details on refunds and exchanges.

Still have shipping questions? Hit us up at support@supaloo.com —we’re happy to help!