Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
Welcome to Supaloo! By accessing or using our website www.supaloo.com, you agree to these Terms of Service. If you do not agree, kindly step away from the throne.
1. General Terms
1.1 These Terms govern your use of Supaloo’s website, products, and services.
1.2 We reserve the right to update these Terms at any time. If we make changes, we’ll update the “Effective Date” above.
1.3 Your continued use of our site means you accept any changes.
2. Ordering & Payment
2.1 By placing an order, you confirm that all details provided are accurate and complete.
2.2 Payments are securely processed through [Payment Processor]. We do not store your payment details.
2.3 We reserve the right to refuse or cancel any order due to errors, suspected fraud, or stock issues.
3. Shipping & Delivery
3.1 Supaloo offers free shipping worldwide—no hidden fees, no surprises.
3.2 Estimated shipping times vary by location. Full details can be found in our [Shipping Policy].
3.3 Estimated delivery times are provided as a guide. While we do our best to ensure timely delivery, unforeseen delays may occur, and we will notify you as soon as possible if that happens.
3.4 We are not responsible for delays caused by carriers, incorrect addresses, or acts of nature.
3.5 In compliance with UK law, all orders will be delivered within 30 days unless otherwise agreed upon.
4. Returns & Refunds
4.1 We offer a [30] money-back guarantee if you’re not satisfied.
4.2 For UK customers, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, allowing you to return unused items for any reason.
4.3 For Australian customers, our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a refund or replacement if the product is faulty, not as described, or unfit for purpose.
4.4 Returns must be unused, in original condition, and include all parts.
4.5 For full return details, check out our [Returns Policy].
5. Product Use & Disclaimer
5.1 Supaloo bidets are designed for personal hygiene. Any misuse is at your own risk.
5.2 We are not responsible for damages resulting from improper installation or unauthorized modifications.
5.3 Consult a plumber if you have concerns about installation—though, let’s be real, it’s super easy.
6. Privacy Policy & Data Protection
6.1 We take your privacy seriously. Your personal information is protected and never sold. Full details can be found in our Privacy Policy.
6.2 For UK customers, we comply with the UK General Data Protection Regulation (UK GDPR).
6.3 For Australian customers, we follow the Privacy Act 1988 and Australian Privacy Principles (APPs).
6.4 By using our website, you agree to our cookie policy, which helps improve your shopping experience.
7. Intellectual Property
7.1 All content, branding, logos, images, and product designs belong to Supaloo.
7.2 You may not copy, reproduce, or distribute any content without our permission.
8. Limitation of Liability
8.1 For UK customers, nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.
8.2 For Australian customers, nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
8.3 Supaloo is not liable for any indirect, incidental, or consequential damages related to product use or website access.
8.4 In no event shall our liability exceed the cost of the product you purchased.
9. Governing Law
9.1 For UK customers, these Terms are governed by the laws of England & Wales, and disputes will be resolved under UK courts.
9.2 For Australian customers, these Terms comply with Australian Consumer Law, and disputes will be resolved under Australian courts.
10. Contact Us
10.1 If you have any questions, contact us at [support@supaloo.com]. We’re always happy to help!
By using Supaloo, you agree to these Terms. Now go forth and experience a cleaner, fresher future!
